Last updated: 19/08/2025
At RankingPen Ltd, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (rankingpen.com) or our digital marketing, SEO, and content services.
By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and process the following types of data:
a) Personal Information You Provide
- Name, email address, phone number, billing address, and company name
- Payment details (processed securely via third-party payment providers)
- Any other information you submit via contact forms, sign-ups, or orders
b) Automatically Collected Information
- IP address, browser type, device identifiers, operating system
- Usage data such as pages visited, time spent on site, referring links
- Cookies and tracking technologies (see Section 6 below)
c) Information From Third Parties
- Analytics providers (e.g., Google Analytics)
- Payment processors (e.g., Stripe, PayPal, Wise)
2. How We Use Your Information
We process your data to:
- Deliver and manage our services (SEO, content creation, consulting)
- Process payments and invoices
- Communicate with you about projects, updates, and support
- Improve website functionality and user experience
- Comply with legal obligations (tax, accounting, fraud prevention)
- Send marketing communications (only if you’ve opted in)
3. Legal Basis for Processing (UK GDPR)
We rely on the following legal bases:
- Contractual necessity – to provide services you’ve purchased
- Legal obligation – to meet tax and accounting requirements
- Legitimate interests – to improve services and prevent fraud
- Consent – for email marketing and optional cookies
4. Data Retention
We retain personal data only as long as necessary:
- Financial records: 6 years (for HMRC compliance)
- Project files: until the contract ends, unless you request deletion
- Marketing data: until you unsubscribe
5. Sharing Your Information
We do not sell your data. We may share it with:
- Service providers (payment processors, hosting providers, analytics tools)
- Legal authorities if required by law
- Business transfers if our company is merged or acquired
6. Cookies and Tracking
We use cookies to enhance site performance, track analytics, and improve user experience. You can manage or disable cookies in your browser settings.
7. International Data Transfers
As a UK-registered company with clients worldwide, your data may be transferred outside the UK/EEA (for example, to Nigeria or the U.S.). Where applicable, we ensure safeguards such as Standard Contractual Clauses (SCCs).
8. Data Security
We implement technical and organizational measures to protect your data, including encryption, secure hosting, and restricted access.
9. Your Rights
Under UK data protection law, you have the right to:
- Access your data
- Request correction or deletion
- Restrict or object to processing
- Data portability
- Withdraw consent at any time (for marketing)
To exercise your rights, contact us at [email protected].
10. Children’s Privacy
Our services are not directed at children under 16, and we do not knowingly collect their data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last revised” date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us:
RankingPen Ltd
61 Bridge Street,
Kington, HR5 3DJ,
United Kingdom
📧 [email protected]